I have to admit I am now a true believer in what a single system with all of your customer, accounting and project information will bring to any business owner. The ability to dig into your business and see on your dashboards key performance indicators is always a joyful reminder of what you get when you take this step. Now, whats next and how can you improve your forecasting and planning methods. Blue Tent is an internet marketing and web development agency, we sell hours and people. It's ALWAYS been a struggle for us to forecast workloads so that we can properly staff the company to be the most efficient use of some very smart and expensive people. By using Netsuites tool set, we can now plan load project sold time onto each employee's project list. Our VP of Operations can now produce a report that is always updated to show our managment team where we have excess capacity and even more importantly where we have under utilized capaty. As we move into 2010 one of our main goals that we hope to achive from our online software package is better visibility and optimization of our business.