My NetSuite success story is a little bit different.  It is a story of longevity.  I am currently renewing my original 5 year contract with a new 3 year contract.  (NetSuite does not offer the 5 year contracts any more.)  5 years on NetSuite has went by fast.  We started using NetSuite in 2004.  When we signed up, we had 16 employees.  Now we have 34.  At my company, every employee has a full NetSuite user login.  We currently run about 14,000 invoices per year with NetSuite and we have 22GB of transactional data stored in our account.  Previously we using Microsoft Great Plains.  I certainly have not missed backing up the Great Plains server, repairing blown btrieve files and installing client software updates on 20+ desktop computers.

There are certain features of NetSuite that we could not live with out now.  Global search, email sales orders, email invoices, UPS shipping integration and the Verisign Payflow Pro credit card processing.

Even though we have been using the product for 5 years, we are still finding new features and implementing new functionality.  We are now using the SuiteTalk web services to integrate NetSuite with our ecommerce web site in real-time, the new USPS shipping integration and we have been doing some great workflow functionality with saved search email alerts.

I am looking forward to the next 5 years of using NetSuite.  It is a valuable part of our success at Instrumart.