so which did you choose and why?

I have experience with Liveperson. It was easy to setup and beginning using. You can see our liveperson setup on our website at www.DelawareBusinessIncorporators.com. Liveperson has a nice feature whereby chat sessions can be emailed into Netsuite after the chat. I'm working with Liveperson on that integration now.People expect chat on websites now. We've been very please with Liveperson and Netsuite.Russ MurrayDelaware Business Incorporators, Inc.302-996-5819

Hi Stephen, Since Velaro has a tremendous amount of experience using Netsuite, we initially built the integration to serve our own internal needs first. This has resulted in a very rich Netsuite integration, that even allows mappings to custom NetSuite fields.

Essentially we start off by global searching NetSuite by any value you define in your pre-chat survey, then present the matching records to you within the Velaro desktop (not just an embedded web page but actual NetSuite API integration). If the record does not exist you can create the lead/account directly from within our Desktop application. You can also attach the chat transcript seemlessly so NetSuite will have one complete composite view. In addition, you can create a support case from within the Velaro desktop as well.

 Here is an independently rated site that we have nothing to do with - (I've noticed that some competitors seem to commission these reports, this one is authentic): http://live-chat-support-software-review.toptenreviews.com/velaro-review... For obvious reasons it wouldn't be appropriate for me to post customer names that use Velaro and NetSuite, yet if you contact me I'd be happy to put you in touch for a reference or better yet our free trial is available here: http://www.velaro.com

If you'd like, you can reach me alex AT Velaro.com