Having been a Netsuite customer for over 3 years, I'm happy to see a new site for sharing customer experience. I'm hopeful that opportunities will present themselves to share some of the custom applications we and others have created, and integrated into Netsuite.

Looking at our experience over the past three years, we have certainly transitioned though several periods of growth with the application. While the accessibility is fantastic, and the IT headaches removed, I would put a lot of stock in the alert and search components of the system.

I feel that our ability to leverage our data is greater now than in any other system we have used. The push capability of the search-based alerts is fantastic  - and drives some critical event notification for our users. Like twitter coming directly from the ERP to specific users. We are a sales company - and the data sharing b/w our people is critical to our success.

In general, the ease with witch you can leverage the built in search engine (I rely less on the report engine), is a huge advantage. It is extremely easy to configure, and all of the searches are available from the same interface (vs. crystal etc). No SQL knowledge required.

Anyway - we recently renewed our subscription and are very pleased with the capability of the system. After 3 years, and as the system manager, it is a very nice feeling to have users and mgmt looking to take further advantage of the current system, vs. pushing for a new platform evaluation.

Other items we have leveraged heavily include web services, smbXML, dashboards and scripting/records/form customization.